Payment and delivery
The payment methods currently available are:
Credit Card: all cards of the Visa, Visa Electron, Mastercard circuits are accepted, for payments with American Express please use the PayPal method. All transactions are secure and credit card information will be sent through a secure SSL connection.
In some cases, to carry out anti-fraud checks and therefore for the security of Danzireeds.it and the cardholder, a copy of the buyer’s identity document and the credit card with the figures (excluding the last 4) and expiry date obscured may be requested.
Cash on delivery, with payment in cash to the courier upon delivery of the package (we do not accept bank cheques)
Bank transfer, a secure method now widely used, thanks to the ability to make payment directly online and in many cases without charge. The coordinates for making the payment will be provided at the end of the purchase process in the e-mail summary of the order. ATTENTION: The order will be processed only after receipt of payment (it takes 1 to 3 days from execution).
PayPal, payment method that allows anyone with an email address to send and receive payments online in an easy, fast and secure. By creating a PayPal account, you can enter your credit card only once and pay with confidence for your online purchases without having to type it again in each transaction. Therefore, your credit card information is only processed by PayPal.
Shipping costs vary according to the amount and total weight of the items in the cart and are calculated automatically during the purchase process.
Together with the packaging(s) containing the items purchased, the customer will receive a commercial invoice for them. In case of loss of the sales document you can ask the customer service for a copy via e-mail in PDF format.
In any case, the shipping costs are still due and borne by the customer, even if the same makes use of the right of withdrawal referred to in the next paragraph, or refuses and returns to the sender, for any reason, the goods regularly ordered. The shipping costs for the return of the goods to our warehouse are still borne by the customer. In this case, the customer must provide for the reimbursement of the above shipping costs, and eventually, in case of non-payment of the same, Danzireeds s.a.s. will take legal action to recover the said credit.
Orders are binding, can be cancelled only if the goods have not yet been shipped, preferably by contacting customer service at ……. or by written notice to be sent by e-mail or by fax to the number …..
For orders already processed, the customer must exercise the Right of Withdrawal.
Attention: the times indicated for delivery terms are indicative and are not binding for the company Danzireeds s.a.s.
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Right of return
Purchases on our site are subject to the rules of Legislative Decree no. 206/2005 (Consumer Code), dictated by distance contracts, in cases where the delivery of goods takes place at the domicile or place indicated by the buyer, as these purchases are made outside the business premises.
The importance of the legislation cited is substantiated in the provision for the purchaser of the right of withdrawal.
WHAT DOES IT CONSIST OF?
The consumer has the right to withdraw from the contract within the conventional period of 15 days from receipt of the goods, returning the goods subject to withdrawal to the seller. It should be noted that in the case of operations at a premium (the so-called. promotions), where the purchase of a good is combined with another good that is sold at a derisory price or even given away, the right of withdrawal will be legitimately exercised with the return of both goods purchased, given the constraint of the accessory nature of the good in promotion compared to the first.
CAN I EXERCISE THE RIGHT OF WITHDRAWAL?
The legislation provides that the right of withdrawal is exercisable only by individuals (consumers) acting for purposes that can be considered unrelated to their business. The right of withdrawal, therefore, can not be exercised by legal persons and individuals acting for purposes related to a business. Also excluded from the right of withdrawal are purchases made by retailers or persons who for any reason buy for resale to third parties.
Danzireeds s.a.s will refund all payments relating to the order subject to withdrawal received from the consumer, possibly including delivery costs net of additional costs. The consumer will still bear the direct cost of returning the goods.
Danzireeds s.a.s. may withhold the refund until it has received the goods or until the consumer has demonstrated that he has returned them, depending on what situation occurs first.
The consumer must return the goods without undue delay and in any case within 14 days from the date on which he communicated his decision to withdraw from the contract. The deadline will be respected if the consumer returns the goods before the expiry of the period of 14 days.
The consumer will in any case be responsible for any decrease in the value of the goods resulting from a different manipulation from that necessary to establish the nature, characteristics and functioning.
WHAT IS EXCLUDED?
The right of withdrawal does not apply to audiovisual items or computer software delivered sealed, articles made to measure for the personal needs of the consumer, sealed goods that, for reasons of health protection or hygiene is not suitable to be returned (eg mouthpieces for wind instruments).
HOW DO I EXERCISE MY RIGHT OF WITHDRAWAL?
It is necessary to have the following components, documents and data at your disposal: – original packaging of all their parts, undamaged and undamaged
– original invoice
– in case of partial withdrawal, in addition to the purchase invoice, the article code(s)
At this point you can contact the Customer Service of Danzireeds.it, which will inform you of the procedure to be adopted to open the withdrawal procedure, giving you the authorization for the return of components.
The procedure is summarized below:
Sending of a communication containing a declaration of intention to exercise the right of withdrawal, indicating all the required data: order number, invoice number, e-mail address with which you registered, which items must be subject to withdrawal (identifying them with the article code).
How is the “return” delivery made to Danzireeds.it?
1. After activating the practice of withdrawal is necessary to insert the original packaging containing the goods in a special packaging, in order to protect the original packaging of the articles from any damage, writing or alteration. Danzireeds.it reserves the right to refuse the goods received in the event of non-compliance with the above procedure.
2. The goods must be sent, at its own expense, within 10 days from the return authorization communicated by our after-sales office (art. 67 D. Lgs. 206/2005), to the following address: Danzireeds s.a.s., Via Rombon, 44 20134 MILAN
Attention: it is advisable to use a courier or other suitable means to allow the tracking of the shipment. It is understood that Danzireeds.it will not proceed to refund the goods subject to withdrawal, if it does not receive the relevant delivery.
HOW LONG WILL THE REFUND BE MADE?
Within 14 days of receipt of the goods, Danzireeds s.as will credit the Customer.
Danzireeds s.a.s. reserves the right not to accept shipments of components or
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